Intermittent internet outages - I need an agent

I had several unexplained internet outages, so Comcast dispatched a tech. He did basic troubleshooting and swapped my modem. I'm still having the same issues.

I need someone to come out again, and I can't get past the automated troubleshooting via phone or chat.

Please help.

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XfinityEricB

Official Employee

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3.1K Messages

2 hours ago

user_ocvj31 Thanks for reaching out about a continued issue with service dropping after a recent visit, and needing another sent. We can certainly assist with getting a trouble call set up for you to get another tech out no problem.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_ocvj31

Intermittent internet outages - I need an agent

XfinityEricB

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