Intermittent internet issues, chat bot it uselses

Internet is "working", so troubleshooting doesn't help.  But, I am having persistent packet loss while online gaming, and frequent pauses when streaming video.  The targets are fine, I can switch to my mobile hotspot and all of the issues go away, but, of course, speed is affected.  I keep running into a dead end with the chat bot and it won't forward me to an agent.

Please help.  I also read about the direct message option is similar posts, but that isn't working either.  The page never finishes loading.