Mattb1's profile

Frequent Visitor

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7 Messages

Fri, Jul 23, 2021 12:51 AM

Intermittent high upstream and multiple T3 errors.

Hi all, 

I am having a problem with high upstream and T3 errors at times. This obviously causes connectivity issues. Sometimes the signal level drops into the upper 40's and performs OK. Then slowly moves up into the high 50's causing issues. I work from home somedays so this can be difficult to deal with.

I have had upstream issues on and off here ever since I have been a customer starting in 1999. I have had this issue more than I should have to deal with. Problems never seem to be found with my inside wiring. As you can imagine I am familiar with logs, signal levels, splitters vs directional taps, inspecting connection tightness and cables. I have bypassed my internal house wiring as well and I still have this issue (running the modem cable directly to where the cable enters the house). In the past this has been due to "plant issues". 

Can anyone help and maybe see if there are some "plant issues" or node issues occurring before we have a tech visit?

Thanks,

Matt

Responses

XfinityRay

Official Employee

 • 

283 Messages

2 m ago

Hello, @Mattb1. Thank you for reaching out about the connection issues. I agree having T3 errors happening while trying to work at home would be rough to deal with. That is not the experience we want you to have. Great job with the troubleshooting steps that you have done! I would be happy to run some diagnostics, check the area for issues, and go from there with a game plan. 

 

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Frequent Visitor

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7 Messages

2 m ago

Ray, is anyone monitoring this?

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