intermittent connection loss

Question

Again, my smart speaker (Amazon Alexa) intermittently loses connection.  I have purchased (according to YOUR rep's suggestion) purchased my THIRD router.  But the problem persists.  Why should I pay you for 30/31 days of service when you obviously can't (or won't) uphold that commitment.  How can you correct this.  It's YOUR responsibility!

EG · Answer

The concern is not 'Community Knowledge Base' related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityThomasD · Answer

user_iw8qoj Sorry to hear that you continue to have issues with your device disconnecting. Have you noticed other devices dropping connection as well, or is it just this one Alexa device? If it is only this device, I'd recommend checking the device's placement (if there are other devices or appliances that could cause interference), resetting the device itself, or ensuring it is within the proper range of your router.

user_iw8qoj · Answer

I have tried all of these 'recommendations,' repeatedly.  If the router is not powerful enough to reach the Alexa device, why would an Xfinity rep recommend I purchase it?

cldlhd · Answer

I just got a xb10 a week ago and I'm already regretting it. I always had my own modem and router and almost never had issues now I'm constantly getting things disconnecting. From my kasa smart outlets to Alexa can't get my haiku fan to connect and never had a problem. Once I get something connected next you know 3 hours later they're not. I've tried messing with an adjusting the security settings splitting bands etc. the modem/gateway is nice and fast but if it's unreliable connection wise what good is that?

Customer Service

user_iw8qoj

intermittent connection loss

EG

XfinityThomasD

user_iw8qoj

XfinityThomasC

cldlhd

user_iw8qoj

XfinityThomasB

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