Visitor
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1 Message
Intentionally Confusing
Why does Xfinity make it impossible to compare product packages? The "change plan" feature that offers the option to compare tv packages doesn't work. Instead, it puts you in a loop that never gives you a chance to see what you get. It's been this way for years. They make it impossible to know what you're paying for. When I call for support, they want to give me a discount on what I have, but I don't watch half of what I have. I want to make sure I'm not paying for stuff I don't need. I ask for a way to compare packages and they just send me a list of channels in my area. I think it's intentional. They run you in circles until you give up. I'm going to leave Xfinity if I don't get true support.
EG
Expert
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117.2K Messages
7 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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1K Messages
7 months ago
Hello @user_w4513, thank you for taking the time to leave a post. Sorry to hear that you are encountering issues viewing the different TV plans. When you go to the TV and streaming on the Xfinity site, and click on the channel lineup. Does it ask for your address so that it can pull up the different packages?
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user_arj15
Frequent Visitor
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19 Messages
7 months ago
After 2 days of back and forth, clearing caches, resetting modems, countless Xfinity tech team members, and a partridge in a pear tree I have your answer. I was escalated to an Advanced Tech Team Member and was told this was done on purpose. The option to compare tv packages was intentionally turned off by Xfinity. All compare package option buttons are only visible/functional on Xfinity's side and not the Customer's to force you to get that information from an Xfinity agent who can pitch you.
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