Insufficient Maintenance Notice Cost A Complete Workday

I received a notice saying there would be system maintenance starting “early morning,” with no other details provided. No exact start time. No estimated duration. No explanation of how long service might be unavailable.

The outage didn’t happen overnight. It started around 8 AM. From that point on, my internet was completely down. I rely on internet to work, and because of this outage, I was unable to work at all today.

I am extremely disappointed and frustrated. This is a paid service, and losing internet for an entire workday without clear notice is unacceptable. What makes it even worse is that as of almost 6 PM, the service still has not been restored.

If customers are going to be taken offline during business hours, the least Xfinity can do is provide clear and honest information in advance — when it will start, how long it will last, and how disruptive it will be. Saying “early morning” and then leaving customers without internet all day shows a complete lack of respect for people’s time and work.

This experience has been incredibly frustrating and disappointing.

P.S. I tried to select “tags” on this page, but it only caused the page to refresh. I had to retype the entire post all over again. This just added to an already frustrating experience.