Visitor
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2 Messages
instructions to send back a box that is being replaced
Please send me the link to print a label to return a tv box that never worked and is being replaced. Thank you
Visitor
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2 Messages
Please send me the link to print a label to return a tv box that never worked and is being replaced. Thank you
XfinityThomasC
Official Employee
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2.8K Messages
4 years ago
Hi @user_fcbf4d! Please visit the Digital Return Center (https://comca.st/2STGTgK) where you can select the devices you would like to return. Customers can return their equipment by scheduling a UPS at-home pickup by printing the UPS return label, boxing up the equipment, and then calling 1-800-PICK-UPS (Customers will need the tracking number from the UPS return label to schedule the pick-up.); or you can simply drop the devices off at any open UPS location (the devices could be packaged up or dropped off as-is and UPS will package them up for them for the customer). Customers can visit https://comca.st/2SkIvzA for the most up-to-date locations and store hours.
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