Visitor
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4 Messages
Installment plans
Each day I’ve spoken to a XFINITY representative. Who keeps saying my installment plan is processing however my services were not to be cut off during this time period it’s been over a month and my installment plan has still not been processed, yet charges are still being made to my account. They say they won’t disconnect me however they keep disconnecting my services. Now I am without internet because they lied about the installment plan. I’m currently looking for a different internet provider.
EG
Expert
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113.1K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.6K Messages
2 days ago
Hello, @user_6mmpk6 thank you for creating a post over Xfinity Forums. Working from home myself, I completely understand the importance of having your service up and running. I did want to help get the proper expectations set up that installment plans can only be set up through the Xfinity Assistant when eligible. It requires a one time $50 payment during the set-up process. Typically, once completed it takes up to 3 business days to get applied to the account. If applied correctly, the remaining balance on the account after the $50 payment is then credited and broken down over 12 monthly payments that will be added to the next 12 bills: https://www.xfinity.com/support/articles/installment-plan-balance-due
- When you were going through the installment plan process, were you setting that up through the Xfinity Assistant?
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