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user_4flm24
1st Topic

Visitor

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1 Message

Wednesday, October 22nd, 2025

Installment plan

I started an installment plan where I made a deposit of 50 dollars to start and my services wouldn’t be disconnected. Why are my services disconnected now still after the agreement?

Question

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Updated 

4 hours ago

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XfinityThomasD

Official Employee

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1.5K Messages

4 hours ago

 

user_4flm24 Sorry to hear that your service was still impacted after setting up an installment plan. While our team is unable to directly assist with these plans, we can reach out to our support teams for further review to see whats going on. Please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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