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user_4flm24
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1 Message

Wednesday, October 22nd, 2025 7:05 PM

Installment plan

I started an installment plan where I made a deposit of 50 dollars to start and my services wouldn’t be disconnected. Why are my services disconnected now still after the agreement?

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6 months ago

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XfinityThomasD

Official Employee

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1.7K Messages

6 months ago

 

user_4flm24 Sorry to hear that your service was still impacted after setting up an installment plan. While our team is unable to directly assist with these plans, we can reach out to our support teams for further review to see whats going on. Please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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user_1wc9x5

Visitor

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1 Message

6 months ago

Going through the same issue and I am being told I’m not eligible for an installment plan even though I have already made payment, have the contract saying my bill will be split into 12 monthly payments, just spent over and hour and a half on the phone with 4 different people all of which told me something different. Amazing Xfinity has such shady business practices. No problem taking my money though. Also was told that customer service can’t see anything tha the app tells us or anything we do on the app except that they took a payment. Such a crock.

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XfinityBenny

Official Employee

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1.5K Messages

@user_1wc9x5 We can confirm the amount due on the account. For help with payment plans call in to the phone teams to have them make sure it is applied correctly. 

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