Installment plan

I signed up with Xfinity assistant yesterday and paid the 50.00 and still have no service

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XfinityJohnG

Official Employee

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1.8K Messages

2 days ago

Thank you for reaching out here @user_698e64. If your service has not been restarted as yet, we would be happy to look further into that from here for you. Have you already power cycled your equipment? Does your service show as active now on your Xfinity app?

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user_698e64

Visitor

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2 Messages

I have recycled anc still turns green for a sec then white could you look into it please I can still select installment plan with the assistant but where I at first paid 50 to start it now says 0.00 to start it and it’s 70 a month and my internet drops down to 50 for 3 months

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14 hours ago

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XfinityAbby

Official Employee

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229 Messages

We can take a look at this further for you.

Please send us a direct message with your full name and address so that we can assist you further.

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Click the "New message" (pencil and paper) icon

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- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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14 hours ago

0

Customer Service

user_698e64

Installment plan

XfinityJohnG

user_698e64

XfinityAbby

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