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telias1478
1st Topic

3 Messages

Saturday, August 3rd, 2024 5:10 PM

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Installment plan issue

I I recently had a 12 month installment plan approved. However, when I moved to my new address the installment plan didn't transfer over. The plan itself transferred to the new account, but the amount it was supposed to cover is showing due in full on my current bill with $0.00 going towards the installment plan. Can someone please reinstate the installment plan so that I am able to make a payment on the account. 

Question

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Updated 

9 months ago

87

1

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XfinityDilary

Official Employee

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2.2K Messages

9 months ago

 

user_4xr37q Thanks for posting on our Community Forums. I'm sorry to hear the installment plan did not transfer over. The good news is the installment plan can be requested online. You can find the instructions on how to do this HERE. Let us know if this helps. 

 

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telias1478

3 Messages

I've already tried those steps. It's not giving me the option to request the installment plan again. I don't need a new installment plan. I just need the old one reinstated and placed back on the account. 

9 months ago

0

XfinityDilary

Official Employee

 • 

2.2K Messages

Thanks for trying the steps, telias1478. In this case, I would recommend reaching out to our Xfinity Support line 1-800-Xfinity for further assistance. It would be the best way to get this corrected. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

telias1478

3 Messages

I've already done that as well. I will try customer service again. Thank you 

9 months ago

0

XfinityChristy

Official Employee

 • 

2K Messages

telias1478 I am sorry you were not able to get that set up again online. I would like to take a closer look at your account and see if we can help you here on our Xfinity Community Forums. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

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