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user_ibyh4l
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Tuesday, September 1st, 2026 4:20 PM

installing cable

I was hacked and now they ordered service for my house. I didn't want this. I don't even live at this address anymore. 

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Updated 

3 hours ago

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EG

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120.4K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityChristy

Official Employee

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3K Messages

3 hours ago

 

user_ibyh4l Hello, and thank you for reaching out through our Xfinity Community Forums. I'm so sorry to hear your account was compromised. I can only imagine how frustrating and stressful that must be.

I'd be happy to take a closer look at the order and help get this cleared up. To get started, please send me a direct message with your full name and the address where the services were set up. Once I have that information, I'll review the account and see how I can best assist. 😊

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

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