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user_eofxe0
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2 Messages

Tuesday, May 13th, 2025 4:31 PM

Installer Damage

The siding on my house was damaged in Feb. by an XFINITY installer. There's a hole in my house that's been there going on 3 months! The damage ticket is [Edited: "Personal Information"]. I have a quote from a local company just under $1000. I've talked to several people that say they're going to take care of it and I never hear back. What and when is this issue going to be addressed. I don't want to have to sue, but I don't see any other alternative. Please get in touch ASAP, [Edited: "Personal Information"]

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Updated 

17 hours ago

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XfinityKei

Official Employee

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1.5K Messages

2 days ago

@user_eofxe0  I'm sorry to hear of your ongoing damage concerns. Our team can help. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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user_eofxe0

Visitor

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2 Messages

How can I get this problem resolved! A guy named Joseph Booker came out about a month ago and looked at it, nothing was done. My email is [Edited: "Personal Information"], my phone number is [Edited: "Personal Information"]. I'm so sick of this!!!!

(edited)

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17 hours ago

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XfinityKassie

Official Employee

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1.7K Messages

 

user_eofxe0 I hear where you are coming from in wanting to get to a resolution. We have issued a ticket on your behalf, and will continue to monitor the progress. Since there is some personal information needed, we will continue in DM from here until the issue is resolved. We appreciate your patience while we work on getting this taken care of for you. 

 

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17 hours ago

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