Visitor
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1 Message
Installation
I want to switch to getting a self kit and installing the internet myself. However, I can't seem to switch to that option on my website. We don't need a technician to install since we have working outlets.
Visitor
•
1 Message
I want to switch to getting a self kit and installing the internet myself. However, I can't seem to switch to that option on my website. We don't need a technician to install since we have working outlets.
EG
Expert
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120.5K Messages
12 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.7K Messages
7 hours ago
@EG We appreciate your collaboration.
@user_0mfitt Hi there! Thanks for meeting us today. We're happy to help with the self-install kit. Please send us a Direct Message with your name and complete service address. We look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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