We can absolutely assist with scheduling a professional installation @user_mr7fzd.
To make sure we’re providing the right support, could you please confirm-did you recently sign up for new service, or are you looking to have new equipment installed on an existing account?
Once we have that information, we’ll be happy to guide you through the next steps!
Got it! We can absolutely assist with setting up that installation appointment @user_mr7fzd.
To get started, please send us a Direct Message with your name and service address. Once we have that information, we’ll take care of scheduling and guide you through the next steps.
We look forward to helping you get everything set up!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Great, I'm glad you were able to find the Direct Message icon @user_mr7fzd. We look forward to working with you further there!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlyssaA
Official Employee
•
2.7K Messages
3 hours ago
We can absolutely assist with scheduling a professional installation @user_mr7fzd.
To make sure we’re providing the right support, could you please confirm-did you recently sign up for new service, or are you looking to have new equipment installed on an existing account?
Once we have that information, we’ll be happy to guide you through the next steps!
5
XfinityAbby
Official Employee
•
923 Messages
2 hours ago
Thank you for reaching out @user_mr7fzd I am happy that you were able to get assistance in getting this resolved. I hope you have a great week!
0
0