Good afternoon @rosiewolfie, and thank you for reaching out to us on our community forums today! We hope you’re having a wonderful Wednesday. We’d be happy to review your account to see if a technician has been assigned for your installation.
To get started, we’ll just need to pull up your account. Please send us a Direct Message with your full name and service address so we can assist you further.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityAlyssaA
Official Employee
•
2.5K Messages
9 hours ago
Good afternoon @rosiewolfie, and thank you for reaching out to us on our community forums today! We hope you’re having a wonderful Wednesday. We’d be happy to review your account to see if a technician has been assigned for your installation.
To get started, we’ll just need to pull up your account. Please send us a Direct Message with your full name and service address so we can assist you further.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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