Hello, @user_7xglez! Thanks for leaving a comment with your request on this user's post. You've come to a great place for help! Our Digital Care Team is awesome to work with because we can definitely help get your equipment set up, even when that means scheduling a Professional Installation as necessary. We've converted your comment into its own post to ensure proper handling of your particular account, so could you please send our team a direct message to continue?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
XfinitySara
Official Employee
•
1.8K Messages
16 hours ago
Hello, @user_7xglez! Thanks for leaving a comment with your request on this user's post. You've come to a great place for help! Our Digital Care Team is awesome to work with because we can definitely help get your equipment set up, even when that means scheduling a Professional Installation as necessary. We've converted your comment into its own post to ensure proper handling of your particular account, so could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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