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user_htg6cm
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Friday, September 20th, 2024 1:21 AM

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Installation problems

Yesterday our technician came to install internet and cable and said he couldn’t install because neighbors gate was locked so he couldn’t get to the pole. He said he would come back the next day between 10 and 12. I spoke to Neighbor who doesn’t have any kind of lock on the gate. The technician did not come back today and after talking to someone at Comcast they said they would send someone at 3 o’clock no one came. They then said 4 o’clock to six. No one came now they told me next week I had to take two days off of work to have this installed and have nothing installed. Still I don’t know if I should just stay with AT&T.

Question

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Updated 

8 months ago

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XfinityRichard

Official Employee

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1.9K Messages

8 months ago

Hi there, @user_htg6cm ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm very sorry for the inconvenience, I know this is not a very good first impression but I'll get this resolved for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

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