3 Messages
Installation problem
How do I speak with customer service to have my installation completed? The contractor technician did a lousy, half completed job. Rude and unprofessional.
3 Messages
How do I speak with customer service to have my installation completed? The contractor technician did a lousy, half completed job. Rude and unprofessional.
XfinityChristy
Official Employee
•
2.7K Messages
2 years ago
@user_8auhkf Thank you for reaching out via our Xfinity Forums. I am sorry to hear about the frustration you have had with your installation. This is not the experience we want for our customers. I would be happy to help get someone out there to complete the job. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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