Installation of pedestal/tap (open, unresponsive ticket)
I bought a new house and was assured by 3 different customer support representatives that the new address was serviced by Xfinity, and a transfer service apt. was scheduled. The installation technician said my area was "pending construction" despite the neighbors to the east and west of me being Xfinity customers. I was told a pedestal/tap needed to be installed, but all I can get for a timeline is "soon". I work from home and cannot get internet from any other business; I would like to keep Xfinity as a provider, but am getting frustrated with the misinformation and lack of initiative.
I've also been charged for the month despite not having service provided and now have to go back to customer service and fight to get a refund. Please come and install a pedestal so I can get internet or at least provide a timeline for the pending construction.