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user_rzyzmb
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Thursday, July 24th, 2025 11:23 PM

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Installation now Dish Network not working

I just had phone and internet installed today.  Now in the same room where my new modem is, they ran a cable up from my basement and now my Dish network won't connect on my TV.

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8 months ago

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XfinityDilary

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3.2K Messages

8 months ago

 

user_rzyzmb I'm sorry to hear you're having these issues. Just to clarify, did our technician happen to adjust or move any Dish Network cables? Is our service working as expected on your end? If the problem is only affecting your Dish Network service, you’ll need to reach out to them directly to schedule a technician, as we’re unable to troubleshoot or fix issues related to other providers.

 

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user_rzyzmb

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I do not know.  I did tell him I had Dish.  He ran a cable from the basement up through the floor into that room; I looked and its coming from the area that the other cables are coming from..  Your service is working.

8 months ago

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user_rzyzmb

Visitor

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3 Messages

My Dish service is working upstairs where there is another DVR set up, so it can't be an issue with them.

8 months ago

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XfinityDilary

Official Employee

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3.2K Messages

 

user_rzyzmb Got it! I recommend reaching out to Dish Network directly for help. Unfortunately, we’re not able to troubleshoot or identify issues with services from other providers. If the problem is only affecting Dish Network, their team would need to investigate further to find the cause.

 

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8 months ago

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