Kjshutt's profile

New Poster

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2 Messages

Mon, Dec 7, 2020 7:00 PM

Installation late arrival

We were scheduled an installation call for Sunday morning between 7:30 and 9:00 on November 29th in Inwood WV. We received message that technician was on his way at about 7:12 and would arrive soon. 2 hours went by before the technician finally showed up about 9:30. We would like our bill credited for this inconvenience as we were guaranteed of our time slot when this appointment was made and it caused disruption in other appointments that day. Thank You. I hope this is the right place to request this?

Responses

Official Employee

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2.6K Messages

8 m ago

Good afternoon, Kjshutt. Thanks for posting here within the Community! This is absolutely a right place to post for something of this nature. Since the technician was late and as part of our Customer Guarantee, we can credit your account $20. We apologize to you for the inconvenience of the late arrival and we hope the credit can make up for some of the trouble. Please send me a PM with your first and last name so I can get that applied for you. 

 
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  
 
Thank you.
 

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