Visitor
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1 Message
Installation issue
This company has the worst customer service I’ve ever had I told them the phone number they needed to contact and they decided to ignore that and then when the customer service line called he once again called the wrong number and when the issue was explained to him he was being absolutely rude and then hung up in the end the service here is absolutely ridiculous and not ok
EG
Expert
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120.4K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.7K Messages
6 hours ago
@user_n85zyz This is never the experience we want for any of our customers. Our team is here to help.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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