Visitor
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5 Messages
Installation has not happened and it has been 2 months
I have been trying to get an installation done on my new construction. I have been at my new house for 2 months. This started as was supposed to be a simple transfer for service. The first technician came out and told me that there was no signal. He was supposed to have put in a request to have cable installed. Weeks go by and I called numerous times and got told that my account was disconnected. That was done without my permission so I had to turn in my equipment to keep from being charged. Called again and another tech came out and said the same thing there was no signal. He sent in a request as well an then I went through the steps for the request to have the cable buried. When it got to the last step to schedule it I get a text saying it was delayed waited a few more days and called again to get an update. They tell me that someone came out in the 11th and I said no one came out to my property. I decided to look at the flag markers on my property and one of them is for Comcast. These markers have been out there from when my property was cleared. So I told the tech that came out today about the cable that is obviously already on my property. He told me that a line has to come from a box across the street. I need help because this is beyond frustrating to have no service at all and keep getting the run around when cable lines are obviously already on my property. My son does on line school that starts in a few weeks. Something has to be done.
XfinityJaxie
Official Employee
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292 Messages
4 years ago
Hello, @user_6e14f5, thank you for bringing this to our attention. It would be our pleasure to look into what the delay is regarding the installation of service! To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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user_6e14f5
Visitor
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5 Messages
4 years ago
I still have not had my installation done. Need help!!!
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