installation fee

Question

Hi, my bill recently went up and i see that the 1Gbps option is now cheaper than the 400Mbps plan i'm on so i was going to switch, but i see there is a $100 professional installation fee. Is this fee necessary if i'm just switching plans? I see it listed on the 500Mbps and 300Mbps plans as well. What would need to be installed? I own my router and modem. Would this require a technician to come to my house? If so, what would they be doing?

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityEricB · Answer

user_o3y7mg Install fee's are only needed if a tech has to come out to install service, but given you already have active service you should be allowed to select self install option. To confirm, when you are reviewing the packages are you logged into the app or website and using the "manage my plan" option to review offers? Just want to make sure as it sounds like the system is seeing the request as if it were for a new customer, or a transfer of service to a new location.

Customer Service

user_o3y7mg

installation fee

EG

XfinityEricB

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