wotan2u's profile

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1 Message

Wed, Nov 25, 2020 11:00 AM

Installation fee waived but on order summary

Hello:  I see that telephone contact with Comcast is literally impossible!!!  I was also told on the online "Help line" that they couldn't access my account??   I have been trying to find out about the installation fee on my service.  I was promised by the agent that  the installation fee was waived: but I find it on my order summary???  I can't get an anwer to this.  Is it really necessary to go to a store to find this information?



Official Employee


2.7K Messages

7 m ago

Hello, wotan2u! Welcome to the Xfinity Forums, and welcome to the Comcast family!! I'm so excited to hear you are new to our services. I'm disappointed to hear this has been your experience thus far and it's definitely not the way we want to start your time with us! Please send me a private message with your first and last name, as well as your service address so I can look into this issue with you. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
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