1 Message
Installation delays
Today they came to install my internet and cable.And the technician said the line was the problem and he would have to come back and it would take six days for them to return . Now, this wouldn't be a problem except today.They told me it was okay to cancel my service with my other providervas everything was good to go.And I can't go a whole week with no internet or tv. Is there no way that somebody could put in a priority to get this done right away? If not I may just have to go back to another provider
XfinityMarcus
Official Employee
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996 Messages
10 days ago
Jedi0420 thank you for using the Community Forums page to reach out and for choosing Xfinity as your service provider. I know how important working service is in the digital world we live in, so we certainly want to ensure installations are always done as efficiently and quickly as possible. I would like to gather some additional information from you do look further into things. Can you please send me a direct message with your full name and complete service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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