Installation delays and fee waiver request

Subject: Installation Delay & Fee Waiver Request –  (Original Date 6/30)

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Hello,

I have a fiber/service installation scheduled for tomorrow at (Edited: Personal information). Here's the situation so far:

· I originally scheduled this appointment well in advance for June 30 to move my plan to the new house, so I was counting on service being active by that date.
· Yesterday (June 30), a technician arrived and identified that additional infrastructure work is needed — recabling from the pole two houses down to the pole in front of my house, then running the line into my home. He told me the house is badly wired and that a crew would need to come back today (July 1) to complete the work.
· No one showed up today.
· I had to reach out to your live chat team myself and reschedule for tomorrow, July 2.

If the crew actually comes tomorrow, that will mark three full days past my originally promised installation date. I work remotely, so this ongoing delay is a significant disruption to my job and daily routine.

Given the missed appointment today, the extra infrastructure work required on Xfinity's end, and the fact that I had scheduled this in advance only to be let down repeatedly, I'm requesting that the standard installation fee be waived as a courtesy for the inconvenience and delay.

Please let me know if you need any additional information from me. I appreciate your help resolving this.

Thank you,

(Edited: Personal information)

If not I guess I'll rather drop out the deal.