Visitor
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1 Message
Installation delayed nearly 20 days
I had an Xfinity internet installation appointment scheduled for today. The technician called me once, and I missed the call. I called back immediately, but the number only routed me to the automated Xfinity system, so I had no way to contact the technician directly.
I immediately went downstairs to look for the technician, but no one was there. The technician never rang my building buzzer or doorbell and apparently left within just a few minutes.
My appointment has now been rescheduled to next Thursday, and I have already been waiting nearly 20 days to get internet installed.
I have contacted Xfinity agents multiple times, but the only solution I have been offered is being placed on the appointment waitlist, which currently has no earlier availability.
Could an Xfinity employee please escalate this to the local dispatch team or help arrange an earlier installation appointment? I don't believe I should have to wait another week because the technician left without making a reasonable attempt to reach me.
XfinityRay
Official Employee
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4.2K Messages
3 hours ago
HI there, @user_h1uu6k! I am sorry to hear we were not able to connect to get your visit completed today. I understand wanting that done so you can use your service. The waitlist is recommended in case a sooner appointment time becomes available. You will be asked if you would like that one instead. We can check and see if there are any sooner times as well.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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