Installation date cancelled without notification or consent

My appointment with Xfinity to install Internet, landline, and security was moved from 8 o’clock this morning, Sunday, 6/11 to Tuesday, 6/13 without any notification of the move. I did not get a confirmation or reminder text message on Saturday regarding the installation. So wondering there was no contact, I called and was routed around and by the Xfinity assistant. I went to chat, and at number 17 when I logged on, I waited. After chatting with two Xfinity employees, I learned that Xfinity is looking into “something” in the area. There was no better description than that. My husband and I work from home. This means now on Monday, we are without Internet, telephone and without pay. We are in social services and our ability to access our email and other applications is paramount.

Needless to say, I am looking into a different provider because this is not the first time I’ve had this issue with Comcast Xfinity. I’ve been a customer for years and I’m tired of being pushed around. I pay for service and not for being kicked around like a puppet.  I am escalating this event. 

Xfinity needs to do something to fix this issue. Why don’t you send me a portable Wi-Fi via overnight mail? If I was value add to Xfinity, somebody would be doing something so I won’t be at risk of losing my job!  I need to be up and working by Sunday evening as I need to check my systems to make sure there are no fires to put out prior to Monday morning. Our jobs are not 9 to 5, five days a week. We are dedicated to what we do and our minds are always focused on what’s good for our clients. It’s a shame Xfinity does not extend the same service to us as their customers.