Visitor
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1 Message
Installation Crew Damaged the concrete and grass - did not repair
How can I get in touch with the right people to have the property remediated. My neighbor had Xfinity installed and in the crew running a conduit in front of my home they damaged the concrete sidewalk, curb and did not repair my that was torn out.
If someone can please send me a message about having a repair crew come out to my home to repair I would appreciate it. I have tried calling and locating any email/messaging and no one can assist. Thank you
XfinityJohnG
Official Employee
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2K Messages
5 days ago
Thank you for reaching out here @Sperry838. I am sorry to hear of that damage, and I will be happy to submit a request to have that taken care of for you. Could you send me a direct message with the full name and complete address for where the damage occurred?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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