2 Messages
installation confirmation
I went through the process to set-up an installation appointment for January 9th, 2025. However, when I completed the set-up, the website would not load anymore. I did not receive any confirmation that I have an appointment on 1/9/25 and the website will not let me log in to my account after creating an id/password.
EG
Expert
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110.3K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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2.4K Messages
4 months ago
Thank you for choosing Xfinity, user_ljfcon! Let's take a closer look and work together to ensure you're all set for success. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_ljfcon
2 Messages
4 months ago
I recently had Xfinity activated for my new house but when I try to login to the app, I get an error: “Access not Authorized. You signed in successfully, but you must be an Xfinity user to enjoy this service.” When i try to login in to the website through laptop, it signs in for 2/3 seconds before auto kicking me out of the account. I cannot access my account information currently (including setting up autopay, etc.)
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