Visitor
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1 Message
Installation Appointment Scheduling Error – August 19, 10 AM–12 PM
I need help rescheduling my installation appointment.
The Xfinity scheduling system is showing Wednesday, August 19, 2026, 10:00 AM–12:00 PM as available. When I select that time and confirm, however, Xfinity changes the appointment to a different time—sometimes three hours later—or to a different date.
I need help getting the August 19, 10:00 AM–12:00 PM appointment. I believe the online scheduling system is not retaining the time I select.
Please have Xfinity Support review this and contact me so I can provide my account information privately.
XfinityOrlandoM
Official Employee
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3.6K Messages
5 hours ago
@user_5rr4ly
Thanks for reaching out. I’m sorry for the inconvenience you’re experiencing with managing your appointment time.
I’ll be happy to help reschedule your appointment for a time that works best for you.
To get started, please send me a direct message with your first and last name, along with your complete service address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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