Visitor
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1 Message
Installation appointment issues
I have had three installation appointments cancelled on me. I have tried to speak to a manager at the customer service number, but get nowhere.
Visitor
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1 Message
I have had three installation appointments cancelled on me. I have tried to speak to a manager at the customer service number, but get nowhere.
XfinityNatalie
Official Employee
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875 Messages
8 hours ago
Hey there, Scottfeldman43! Thanks for bringing this installation issue to our attention. We never wish this experience upon any of our valued members. Rest assured, our team will do everything within our power to ensure you are taken care of with the completion of your service installation.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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