Visitor
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1 Message
Installation Acceptable?
Was wondering if this is acceptable installation with my splitter just hanging out in the open and an node that is not terminated. Seems kind of sloppy, shouldn't this be sitting in a box? It's an older building with so many cut and loose cable. Service seems ok at the moment, but have been getting a few drops lately. I'm aslo wanting to run MOCA throughout my building and need the splitter changed.
XfinityKei
Official Employee
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2.6K Messages
14 hours ago
@Jeremy_N Thanks for bringing this to our attention. Our team can help with scheduling a tech to come out.
We can also check on your connection drops as well. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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