Visitor
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1 Message
Install
I had a install schedule for 4/14
Tech came out the line stopped across the street from my house 140 feet from my pole he said that he could not run the line across the street it was to far and would sag to bad and wouldn't work. I have already signed up for internet and TV paid $25 witch isn't a big deal. The problem is I have yet to hear from any one when the line is going to be run by the contractor to the rest of the poles and when I can expect service to be installed. Xfinity called me and told me that it was available at this address I canceled my current internet and cable and had to reinstall it. Please have some one who can help with information regarding my install reach out to me.
[Edited: "Personal Information"]
XfinityEricB
Official Employee
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2.1K Messages
3 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_q856sw
Visitor
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1 Message
2 days ago
I am also looking at how to get my service connected. Last year, the service was brought to my area, and run down my street. However, for some reason which no one can explain, my neighbors on either side, myself, and the house across the road were left off the original plan for connection. The contractors put in a connection box, on my side of the road, but never finished the laying of the cable. Help! I need a cable connection to be able to work from home.
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