Visitor

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Friday, December 26th, 2025 8:17 PM

Install tech lied

It is now after 3pm and I have been home all day waiting for you to come install my internet. My appointment was scheduled from 8-10am. At 9:24am someone called me from [Edited: "Personal Information"]. My phone rang once and they hung up. The called again and it didn’t even ring once. I called the number back several times and it went to voicemail. I then called customer service who told me someone would be here between 12-2pm. Nobody showed up again. I’m now told that the person from this morning said I was not home. I’ve been home all day waiting for someone to come install internet for me so I can get rid of my Verizon internet. Nobody was at my house, nobody knocked on my door. I strongly encourage you to GPS the vehicle who said they were here and you will see that nobody came here. This is ridiculous, I have wasted an entire day and nobody came to my home between 8-10am and nobody came between 12-2pm. It is now 3pm. Please GPS the vehicle who said they were here at my house. 

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Official Employee

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1.9K Messages

4 hours ago

 

user_mhobjf Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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