Thank you for taking the time to reach out and create a new post. I appreciate you coming to the Forums community for help. Here, you have a great group of employees, experts, and customers who are always willing to lend a hand. I see you got a new cable box, which is always exciting. I truly believe we have some of the best equipment out there, and we are working to make them even better. That said, I see you ran into some trouble after installing the device. That is never what we want to hear, but we got your back. We are a full-service team, so you're in good hands. The Xfinity App is also a great way to troubleshoot. You can view your equipment, reset your boxes, and so much more. There are also hundreds of self-help articles on our website, which are super helpful. Can you tell me more about the issues going on with your box, and any troubleshooting you've tried so far?
XfinityVianney
Official Employee
•
1.7K Messages
5 days ago
Thank you for taking the time to reach out and create a new post. I appreciate you coming to the Forums community for help. Here, you have a great group of employees, experts, and customers who are always willing to lend a hand. I see you got a new cable box, which is always exciting. I truly believe we have some of the best equipment out there, and we are working to make them even better.
That said, I see you ran into some trouble after installing the device. That is never what we want to hear, but we got your back. We are a full-service team, so you're in good hands. The Xfinity App is also a great way to troubleshoot. You can view your equipment, reset your boxes, and so much more. There are also hundreds of self-help articles on our website, which are super helpful. Can you tell me more about the issues going on with your box, and any troubleshooting you've tried so far?
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