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user_4gobdo
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Wednesday, January 1st, 2025 7:09 PM

Install fee

I installed my home internet as per the directions. A technician was sent out to my property as the line at the pole was deactivated prior to me purchasing the home. Why was I charged $100 for a in-home service fee? 

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Updated 

4 months ago

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XfinityRichard

Official Employee

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1.8K Messages

4 months ago

Hi there, @user_4gobdo ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry for the inconvenience regarding the installation fee that was charged to you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

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  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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  •   Type your message in the text area near the bottom of the window
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