Install coaxial to house

It's ridiculous the amount of time I've spent dealing with xfinity trying to get overhead cable run into my home, a coaxial input installed, and wifi service started. The end of December 2022, I decided to go with Xfinity again for wifi service. Maybe in the future I'd get TV. I called and told the representative about the plan I wanted but first I would require a service appointment to run cable into my house and give me a coaxial outlet inside  the home. I was told I didn't need that because in 2020 I had internet service with xfinity so my house was already setup and all I needed was to activate the equipment. I repeated what I needed again--a coaxial cable run from the overhead Comcast line into my house and then install a coaxial outlet to connect it all. I further explained that an incompetent contractor flooded and destroyed my house. I had to have my house completely gutted down to the studs, including any comcast cable, both outside and inside. I stopped my service at that address in August of 2020 because my house has been uninhabitable since that time. I'm almost ready to move back home but at a minimum, I will need active wifi service. The rep finally said they understood what I required at the service appointment and it was set for 1/3/23. Serviceman showed up on time. Asked what rooms my equipment and TVs were in so he could work on activating them. Told him I didn't have any equipment and that's not what he was there for. Explained what I needed again. He said he wasn't told that, didn't have with him what he would need, and I'd have to reschedule. Xfinity called me to reschedule and asked me why I didn't keep the original appointment. I wasted my time explaining again only to be told I'd have to call customer service in order to correct the service request. Called and got another one telling me I had cable already in my house. I was furious and told them to cancel my entire order. Close my entire account. Can't close my account because it's attached to the house address and my phone number?? A week later, after I cooled off, I again tried ordering the cable installation over the phone. Same stupidity telling me I didn't require running a cable line it was already there. Hung up and a couple of days later went into the local xfinity store in Bourbonnais, IL. A couple of young, intelligent,  customer service reps listened and understood exactly what I needed. I don't remember the young man's name. The young lady,Diamond, offered to call for me and set everything up. She kept running into the same issues with them as I had. She was patient but persistent with them and I think? they finally understood what I needed to have done. Then we find out the earliest appointment for a service call is February 7th. Over 2 weeks out. She asked them to look harder but was told there was nothing else. She was also told to make sure I took my equipment home that day or they wouldn't setup the appointment. There was no reasoning with them. This AM I woke up to a text from xfinity saying my bill was ready to view!! Bill for what?? Not only are the charges incorrect but I have NO ACTIVE SERVICE! Again have to talk to 2 different reps on the phone. The second one I asked if he could make sure I was on the wait list so that I might get an earlier service date. He said there was no wait list in my area. I'm disgusted. I feel like I have to beg xfinity to set up service so that I can have the honor of paying them what I consider a ridiculous amount of money for wifi.  Checking now to see if another provider might be able to set up service before the February 7th. Diamond and the Xfinity employees in the Bourbonnais store 10 plus stars. Xfinity online and phone customer service zero.