Visitor
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3 Messages
Install cable outside still not done
Had been waiting for installation of fiber optic cable outside do that next technician can install inside house. Since May 30, talked with over 30 persons by phone and texts. No action still.
Visitor
•
3 Messages
Had been waiting for installation of fiber optic cable outside do that next technician can install inside house. Since May 30, talked with over 30 persons by phone and texts. No action still.
EG
Expert
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111.2K Messages
10 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.6K Messages
10 days ago
@user_dmll3m Thanks for reaching out for assistance. Our team is here to help you with your line concerns. To get started can you please direct message me your first and last name along with your full service address so that I can assist you. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_dmll3m
Visitor
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3 Messages
1 day ago
After frustrations of over 40 calls and non action or advice, I decided not to continue with xfinity.
i m returning the router to store.
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