Visitor

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1 Message

Wednesday, September 3rd, 2025

Install cable from street to house

Your tech informed us today that we would need to have a cable installed to get Xfinity service so has reported the house as "Not Serviceable".  The house sits, by his measure, 480+ feet from the street. How do I go about getting a quote for install of the required cable?

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Official Employee

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2K Messages

4 days ago

 

user_30dfb1 Good morning! We appreciate you taking the time to reaching out to our Xfinity Forums Team. I'd be happy to assist you in getting a quote for installation. It's possible there may not be a cost depending on the projects we have in your area. To begin, can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it
 

 

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