Visitor
•
1 Message
Inquiry Regarding Missing $100 Amazon Gift Card Promotion
Hello,
I am reaching out regarding a $100 Amazon gift card promotion associated with my new Xfinity service. I have maintained active service for over 90 days as required by the offer terms.
When checking the Xfinity Incentive Tracker, the status indicates that I am no longer eligible due to changes made to my account. However, I have not requested or authorized any account modifications, plan changes, or equipment swaps since signing up.
Could you please review my account to clarify why this flag was applied, and submit an incentive ticket to manually verify my eligibility?
Thank you for your assistance.
XfinityQuemekia
Official Employee
•
1.3K Messages
1 hour ago
Thank you for reaching out @user_5g4bfl, I completely understand your concern about seeing that ineligible status on your $100 Amazon gift card promotion! Maintaining your service without any changes should absolutely qualify you, so I would be happy to review your account history to find out why this flag was applied.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
0
0