Inquiry on old replaced router

I received this email




Improve your connection with a new Xfinity WiFi Gateway – on us. Tap below and we'll ship it to your home with quick and easy activation instructions. A new gateway will deliver more consistent coverage, so you can experience reliable WiFi across your devices.
Tap below to order your new WiFi Gateway.
I have ordered the new equipment and it has arrived, but there are no instructions on what to do with the old one. What should I do?

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XfinityGabriel

Official Employee

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3.2K Messages

2 hours ago

alex.eecs,

Hi! Thanks for taking the time out of your Saturday to reach out. You've knocked on the right virtual door. Over social media, we are a dedicated team of experts who are happy to help with modem replacement concerns. Great question. Once your new gateway is activated, you can return the old one at any UPS Store or Xfinity Store. Which would work best for you? Please feel free to check out this link here for more details on how to return that old modem. Also, let me know if you want help confirming activation before returning it. 👍

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alex.eecs

Inquiry on old replaced router

XfinityGabriel

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