Visitor
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1 Message
Inquiry About Early Termination Fee and Service Cancellation
Dear Xfinity Support,
I renewed my contract on 05/07/2026 and agreed to a new plan that provides 1 Gigabit internet service for $50 per month. Based on this agreement, I was expecting internet speeds close to the promised level.
However, I have noticed that my internet speed frequently drops to around 20–30 Mbps, and most of the time it stays around 180–190 Mbps. Despite contacting customer service regarding this issue, the problem has still not been resolved.
At this point, I do not believe the service is realistically capable of reaching the promised speeds in my area. Because of this ongoing issue, I would like to cancel my contract and switch to another provider.
I was previously told that there would not be any early termination fee, but I would like to confirm this officially before proceeding with the cancellation.
[Edited: Personal Information]
Thank you for your assistance.
Sincerely
XfinityKassie
Official Employee
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2.5K Messages
1 hour ago
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