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user_iclp41
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Thursday, July 23rd, 2026 6:23 PM

Injury Lawsuit Regarding Sunken Cable Box

3 individuals have been severely  injured due to a below grade sunken cable box. PG&E and AT&T came out to lift there boxes but the main culprit in these cases is the sunken xFinity box. One of the individuals broke their hip, wrist, and ankle and was in a wheelchair for almost a year. I myself have overextended and injured my knee falling in the hole that the sunken box created. And my husband recently twisted his ankle just taking out the trash. If this does not get resolved immediately I will be pursuing an injury lawsuit. I was lucky to not get sued with the first major injury that happened at my house because of the sunken cable box. However, if anyone else gets hurt I have pictures showing that the box belongs to COMCAST, Xfinity and they will be the ones that are held responsible. 

I expect someone to come fix this issue in the next 24 hours or I will contact the City of Walnut Creek to issue a citation. If that does not resolve the situation, we will take legal action. 

There are no emails on file for safety hazards requiring immediate attention. Both PG&E and AT&T responded within the same day to fix their boxes. I expect Comcast to do the same. 

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8 hours ago

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XfinityRaul

Official Employee

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2.9K Messages

11 hours ago

@user_iclp41 Thank you for making us aware of this sunken pedestal box. I would be more than happy to get this addressed as quickly as possible. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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user_iclp41

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3 Messages

I have already spoken to the chat and taken screen shots of the conversation. I've forwarded an email to arbitration. 

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9 hours ago

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XfinityMartyR

Official Employee

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3.5K Messages

 

user_iclp41 Did the team you spoke with open up a ticket to our local team to have this issue addressed? If not, we can open an escalation for you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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9 hours ago

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user_iclp41

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I would like someone sent to the property today. At the latest tomorrow. There are about 15 individuals walking around in the same location as the dangerous sunken hole, one is very likely to get hurt. PLEASE MAKE TICKET URGENT and send someone today.

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9 hours ago

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XfinityAmandaB

Official Employee

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3.3K Messages

user_iclp41 We do understand it is urgent; however, when you do involve legal matters, that does limit the support most teams are able to provide. When your issues require this level of attention, a dedicated team is assigned to your case. If you have gone the legal route, you would have a dedicated point of contact for that interaction. 

With an issue that involves arbitration, you would also need to submit a notice of dispute; you can review that here. https://www.xfinity.com/nod

Were you provided with a ticket number for your chat interaction reporting the issue, and/or were you provided a complaint or ticket number for your arbitration email? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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8 hours ago

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