Visitor
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1 Message
Infrastructure Construction Ticket - Transfer Active Lines to New Utility Pole
Hello,
Our power company has completely transferred their services to a new utility pole at my location on my private property. The electric utility has stated that the old pole is now Xfinity's responsibility. Xfinity’s active lines are the only equipment remaining.
Because this is a redundant "double pole" on private land, I need to open a construction ticket to have Xfinity transfer its active lines to the new pole and completely extract and remove the old abandoned pole.
I have the full address and pole details ready for a representative to open an infrastructure ticket. Thank you.
XfinityJon
Official Employee
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1.7K Messages
1 hour ago
Good afternoon mikeciac. You have reached the right place, our team can assist you further with this request. I will need some additional information in this case, so we will need that through a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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