information on upgrade on my street - work has stopped - wire is standing out of the ground

Hello - two weeks ago a ditch witch and crew began putting underground cable down our street and through the utility ease in my yard.  They left before completing (I was told they would be done 

by the end of the day) - well, apparently they were done, however, what remains is a long (approximately 6 feet of black wire that is standing straight out of the ground in front of my house.  

I telephoned on Oct 31, concerned about the wire and trick or treaters. I was told that I would receive a text or email with the upgrade schedule.  I did not, nor did I receive a phone call back.

On Thursday of last week two men in an Xfinity truck showed up in my driveway.  I was busy in the house and did not go out to speak with them.  They left without speaking with me after about 15 minutes.

I'm almost certain they were checking to see if there was a "trouble call" or any reason for them to work in the house.  They did NOTHING with the box or wire in my yard.  They left.

I'm beyond calling again - - frankly, I don't have the time to work through your maze of a phone system.  And, the person I spoke with (bless his heart) thought it was a trouble call and that's what initiated

the truck visit (I believe) - -SO... please let me know when the work will be completed - whatever work is to be done.  I would like to get leaves out of the front yard and flower bed, but really don't want to

go near the box or wire.  

My email address is:  [Edited- Personally Identifiable Information] and my telephone number is [Edited- Personally Identifiable Information].  You may email, call or text me with an answer or better yet date when the work will be completed.

And in the future, I suggest that you inform customers of work like this happening in their neighborhood.

Thank you

{Edited- Personally Identifiable Information]