1 Message
Information doesnt match our records
Built a plan, entered credit card information, and then submitted my order and never received an email or anything in regard to my service. I then tried to log in to my account with all the correct information and the error message read, "Information doesn't match our records". I am not sure what to do next.
EG
Expert
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110K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.1K Messages
10 months ago
Hello @user_ao3whq, thanks for taking the time to reach out on our Forums. We appreciate you choosing Xfinity to be your service provider and would love to get you successfully set up with service. I am sorry to hear about the troubles you experienced when trying to set up service on your end, but rest assured, my team is here to help. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Thanks for getting this moved over @EG!
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EG
Expert
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110K Messages
10 months ago
Quite welcome @XfinityAmira !
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