Visitor
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1 Message
Information changed after placing order
I placed an order for new service at a location I am moving to. Immediately I noticed the service address is incorrect and was changed from what was entered on the front page, and the plan was downgraded from symmetrical speeds to 250 upstream. This leads me to believe it isn't fiber to the home as shown in the broadband information initially. This combined with reading customer experiences tells me this was a mistake and I would like this order terminated prior to installation however the live chat won't answer and ai chat is a nightmare.
XfinityRichard
Official Employee
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2.7K Messages
2 hours ago
Hi there, @user_9felqh ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing with the order for new service you placed. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinityRichard
Official Employee
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2.7K Messages
2 hours ago
It was pleasure, @user_9felqh working with you in private and getting you taken care of. I hope you and your family have a safe and happy Holiday Season.-Richard
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